Credit4 Dual Growth Funding – Frequently Asked Questions

1) What is Credit4 Dual Growth Funding?
The Credit4 Dual Growth Funding has been designed to give growing businesses access to two types of funding within the same product.

We appreciate that businesses might have a need for more traditional term loan type funding, in addition to wanting to have the flexibility of our Credit4 Flexible Facility. Upon acceptance, the agreed Dual Growth Funding amount is divided into two halves, part being available by way of term loan, which is drawn in full at the start and repaid monthly on a capital and interest basis. This means that at the end of the term of the agreement, the term loan element should be fully paid off.

The other part of the Dual Growth Funding is made available as our Flexible Facility, allowing the business to draw and repay and redraw as many times as they require during the agreed term. Interest and costs are due fortnightly and any amounts outstanding under the Flexible Facility element are repayable at the end of the term.

Your business therefore gets access to two types of funding that you might otherwise have had to approach two different lenders to secure.

2) How much can I apply for?
Our Credit4 Dual Growth Funding is designed to be a follow on from early stage funding (such as our Flexible Facility) and is for a minimum of £30,000 and a maximum of £100,000.
3) What term can I apply for?
Our Credit4 Dual Growth Funding is for terms of between 12 months and 24 months.
4) What can I use my Credit4 Dual Growth Funding for?
Growth!

As part of our application process we will require you to explain what you need the funding for and show the business can afford to repay it. Our fundamental requirements are that it must be used for business purposes and that it is being used to fund growth opportunities.

5) How much will the Credit4 Dual Growth Funding cost?
We believe in transparent pricing, so the costs are clear and straightforward from the outset.

We will charge an arrangement fee of 3.5% of the total amount of the funding we agree with you. The interest charges which accrue on the total amount are split between the Term Loan element and the Flexible Facility element.

The interest on the term loan will accrue at 24% per annum and will be calculated on a daily basis. We will provide a schedule in the agreement which will set out how much the monthly repayments will be and what proportion relates to interest and capital repayment.

Any funds which you draw down under your Flexible Facility are charged at 30% per annum and the interest is calculated daily. Any funds which have not been drawn down (the difference between your facility amount and what you’ve drawn) are charged at 6% per annum, this is also calculated on a daily basis (this is known as your non-utilised interest charge).

In summary, 3.5% upfront arrangement fee, 24% per annum interest on the term loan element, 30% per annum on Flexible Facility element drawn funds, 6% per annum on any Flexible Facility element undrawn funds. No prepayment fees, no administration fees, no service charges, NO HIDDEN COSTS.

6) How do I qualify for Credit4 Dual Growth Funding?
If you meet our eligibility criteria, then we will consider your application. You can find our eligibility criteria here or alternatively, you can call us on 020 3637 0570.
7) What happens if I want to pay back amounts drawn on the Flexible Facility element?
We believe in providing true flexibility and therefore you are able to repay capital amounts that you’ve drawn down at any time, provided that the amount repaid is at least 10% of the drawn Flexible Facility amount.

This will reduce the amount of interest you pay on the amount repaid, from the “utilised” rate of 30% per annum to the “non-utilised” rate of 6% per annum. Should you need to  redraw available funds under your Flexible Facility element, simply let us have the completed pre-agreed notice. Once re-drawn, these funds will then attract the “utilised” rate of 30% per annum again. Provided you haven’t missed any payments, we aim to get the funds to you within two working days.

8) Can I cancel my Credit4 Dual Growth Funding?
Yes, you can cancel your Credit4 Dual Growth Funding from six months after the date of the Agreement, provided that there are no outstanding amounts under it. If this is the case, then you can cancel the Credit4 Dual Growth Funding at no cost, at which point you will need to repay all amounts outstanding under both elements of the funding at the date the facility is cancelled.
9) Will you take security?
As with the Credit4 Flexible Facility, all the proprietors / directors of the business applying for the Credit4 Dual Growth Funding are required to give a personal guarantee. Should the business that has taken the funding be unable to meet any of its obligations under the facility agreement we may require that the guarantors meet them instead. Please contact us for more information.
10) How long does the application process take?
Our eligibility checks and the initial stage of our application process should only take about 10 minutes to complete. After that stage we will contact you to discuss your suitability and requirements further and if appropriate undertake our full application process. We will require, amongst other information, a cashflow forecast covering the period of the required funding.

We aim to process applications within a matter of days of receiving all the required information. In some circumstances, we may require more information and this may delay our decision time. Your Account Manager will keep you fully informed as your application progresses. Our lending decision is made by a real person who will aim to understand your business and your requirements and this may inevitably take longer than some alternative providers of finance who let technology make the decision.

11) Can I apply for Credit4 Dual Growth Funding if I am a sole trader or a partnership?
Yes, provided the funding will be used to grow your business.
12) Will I receive an interest statement?
Yes, every two weeks, we will email you to let you know the current level of your Flexible Facility along with the interest payment due. We will also note when the next monthly payment is due under the term loan element. Should you have any concerns or wish to discuss the funding, you’ll be able to contact us.
13) How do I receive funds?
Upon approval and completing the documentation, the term loan will be drawn in its entirety and the amount of the term loan element (less the arrangement fee) will be sent quickly and securely to your UK business bank account.

We will also transfer amounts you wish to draw under the Flexible Facility element to your UK business bank account upon completion of the necessary pre-agreed notice.

14) What if I cannot repay my Credit4 Dual Growth Funding?
If you unable to make any payment you are required to during the term of your Credit4 Dual Growth Funding, you will need to ensure that you contact us as soon as possible.
15) How can I raise a complaint?
Credit4 will always provide the best customer service possible. However if there’s something that you’re not happy with, we would like to be able to put things right as quickly as we can.

If you want to make a complaint, please contact us in one of the following ways:

1. Send us an email at : admin@credit4.co.uk
2. Call us on 020 3637 0570
3. Write to us at Credit4, Tallis House, 2 Tallis Street, EC4Y 0AB

We will investigate the complaint internally and respond within 2 working days. However, if the complaint is complex it may take longer to resolve, in which case a holding response will be sent to you explaining the situation and informing you when further contact will be made.

Please note that, in accordance with regulations, we keep an up to date a report of each complaint, for a period of 5 years from the date the complaint was received.